BuildingLink Admin Portal
Redesign of an outdated admin portal into a modern, intuitive platform
Boosting user engagement, cutting support hours, and driving recurring revenue
BuildingLink helps property managers, developers, and condominium boards across the globe deliver a superior resident experience while streamlining maintenance and operations.
As a key member of the 4-person BuildingLink design team, I was integral in redesigning this legacy property management software (used by millions) with a fresh, modern interface that attracts new users while remaining intuitive for existing ones. The goal was to declutter and revitalize the design, enhancing usability, streamlining workflows, and saving valuable time for landlords, management companies, and tenants.
Strategy and research
User research uncovered daily task pain points, so I streamlined the app layout for better efficiency and navigation.
Ideation and wireframing
I donned the hats of every user type, sketching their frustrations and joys to spark user-centric solutions.
Systematic prototyping
Leveraging a robust design system and extensive prototyping process, I crafted an iteratively refined product while seamlessly collaborating with product managers and engineers.
QA and GTM
Through an extensive review and QA framework, I eliminated errors and optimized performance, delivering a final product that runs like clockwork.
Problem: Clutter & no customization
The existing dashboard was cluttered, lacked customization options, and failed to provide meaningful value to users.
Solution: A smarter dashboard
I introduced a new customizable dashboard that offers a high-level overview of operations while enabling users to navigate quickly and efficiently. This enhancement aligns with our mission to empower and ignite our users.
A before and after view of the dashboard:
Problem: Disorganized views & complex filtering
List and grid views were disorganized, and filtering was inconsistent and overly complex. Users struggled to locate filters, and key elements varied across pages.
Solution: Simplified, consistent, & insightful
I simplified filtering, removed unused options, and ensured consistency. High-level metrics were added to provide managers with quick, valuable insights.
Problem: Inconsistent & complex patterns
Inconsistent and poorly designed patterns made tasks unnecessarily challenging and time-consuming. The lack of uniformity and hierarchy across pages led to user confusion and frustration.
Solution: A unified experience
The new, streamlined patterns created a cohesive experience, enabling users to complete complex tasks quickly and effortlessly.
Figma prototype
“I absolutely love the new UI/UX updates. Everything feels so much more intuitive and user-friendly. The modern design makes navigating the system a breeze. Managing tasks and accessing information is now faster and more efficient than ever!”
Property manager in NYC
Key measurements