BuildingLink Resident Portal
Unifying communication, simplifying service requests and helping residents effortlessly stay informed and connected
The BuildingLink resident portal allows residents to manage every aspect of living in a multifamily building, including paying rent, scheduling repairs, managing access, reserving amenities and more.
The goal was also to simplify daily tasks and provide essential information for all residents while offering a customizable experience tailored to each building’s unique brand and requirements.
Strategy and research
Ideation and wireframing
Systematic prototyping
QA and GTM
Challenge: Simplifying complex, multi-path tasks
Tasks like reserving amenities or scheduling maintenance often have multiple steps (selecting time slots, providing details, confirming availability), which can easily confuse users—especially those not tech-savvy or unfamiliar with app interfaces.
Solution: Linear flows
Break down tasks into guided, linear flows with clear progress indicators, pre-filled data where possible, and confirmation messages to ensure residents feel confident in their actions.
Challenge: Balancing real-time updates with notification fatigue
Residents need timely updates about event changes, amenity availability, or maintenance status—but too many alerts can lead to them ignoring important messages.
Solution: Smart systems
Design of a smart notification system with user-controlled preferences, categorizing alerts by urgency and offering in-app reminders alongside push notifications for high-priority updates.
Challenge: Designing for a diverse resident base
Residents span a wide range of ages, languages, and tech comfort levels, making it difficult to design a one-size-fits-all interface.
Solution: Clean UI
Prioritization of a clean, universally intuitive UI with large touch targets, simple language, and visual cues.
