BuildingBoard
Adressing onboarding friction and support dependency for an online voting platform
BuildingBoard is a platform used by HOAs and condos to manage meetings, votes, and documents—streamlining communications and compliance.
To enhance the experience for management companies by simplifying the process of achieving quorum and collecting votes during annual meetings.
User persona research
Style guide creation
Wireframing
QA
Prototyping
User testing
Feedback capturing
Challenge: Lack of clear onboarding leading to user dependence on support
When users first entered BuildingBoard, they often relied on customer support to set up their account and schedule their first meeting. This highlighted a lack of clear guidance and self-serve onboarding, leaving them feeling overwhelmed and unsure where to start.
Solution: Easy onboarding
To address this, I designed a simple onboarding flow that guides users through setup in a few easy steps. With minimal info, they’re ready to host their first meeting.
Challenge: Creating a trustworthy voting experience
Users were hesitant to adopt digital voting due to concerns about privacy and result integrity.
Solution: Visual confirmations
Introduced a step-by-step voting flow with visual confirmations, subtle microinteractions (e.g., checkmarks, timers), and feedback messages to build confidence. Included transparent vote receipts and a post-vote confirmation screen to reinforce trust.
