Making tipping simple and cashless, letting users show appreciation in seconds while workers get paid fast, safely, and directly

About Tipwell

Tipwell is a digital tipping platform that makes it easy for users to show appreciation to an organization’s staff. With a simple onboarding process, both admins and team members can quickly set up their accounts, while tippers can send money to staff in just two quick steps.

Goal

The goal was to create a solution designed primarily for residential buildings, allowing residents to tip staff members digitally—eliminating the need for cash or gift cards. The platform also enables staff to easily track their tips, especially during the busy holiday season. Additionally, the solution is built to be adaptable for other industries beyond property management.

My role

Strategy & research

Ideation & wireframing

Rapid prototyping

QA & GTM

The tipping experience

Users can choose who to tip and pick a payment method in short steps without any friction.